I8my2 live Privacy Policy – Data Protection & Player Privacy Malaysia

i8my2 live is an online gaming platform offering live casino, slots, baccarat, poker, Sports Betting — including the Malaysia Super League, EPL, badminton and e-sports — as well as jackpots for Malaysian players. We take seriously our responsibility as data controller for all personal information you provide to us or that we collect when you use our services.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in the online gaming industry. We believe transparency is the foundation of trust — and trust is the foundation of the long-term relationship we aim to build with every player. i8my2 live.

This Policy applies to all users of the platform i8my2 live, including unregistered visitors, registered players and VIP members. The contents of this Policy may change from time to time — the latest update date is shown at the top of this page.

i8my2 live follows a data minimisation principle — we only collect information that is genuinely necessary to deliver the services you request and to meet applicable legal requirements. The data we collect falls into three main categories:

Data You Provide Directly:

• Full name as stated on your Malaysian identity card.
• Identity card number (MyKad) or passport for identity verification (KYC) purposes.
• Date of birth to verify that you meet the minimum age requirement of 21 years.
• An active Malaysian mobile number for two-factor authentication and service communications.
• Your email address for account communications, transaction receipts, and promotional notifications (where you have given consent).
• Your Malaysian residential address for regulatory compliance purposes.
• Payment method information — eWallet account numbers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) or FPX account details (Maybank2u, CIMB Clicks) used for deposits and withdrawals.

Automatically Collected Data:

Every piece of information that i8my2 live collected is used only for pre-defined purposes. We do not use your data for any other purpose without obtaining fresh consent from you. Primary purposes of data use include:

• Account Management: Creating, verifying and managing your player account, including the KYC process required by law.
• Service Provision: Processing deposits and withdrawals in Malaysian Ringgit (MYR), crediting winnings, managing bonuses and promotions, and providing access to all games on the platform.
• Platform Security: Detecting and preventing fraud, money laundering, duplicate accounts, bot usage and other unlawful activities that threaten the integrity of the platform.
• Responsible Gaming: Monitoring betting patterns to identify players who may need support, enforcing player-set limits, and proactively running responsible gaming programmes.
• Service Communications: Sending transaction notifications, security alerts, terms updates, and other important service information.
• Marketing Communications: With your consent only — sending promotional information, bonus offers and the latest news about new games at i8my2 live. You may withdraw this consent at any time.
• Platform Enhancements: Analysing usage patterns to improve the user experience, optimise platform performance, and develop new features.
• Legal Compliance: Fulfilling reporting obligations to the relevant authorities, including financial intelligence units and applicable gambling regulators.

The legal basis on which i8my2 live relies on to process your data, including: performance of a contract (to provide the services you have requested), legal obligation (to comply with PDPA requirements and anti-money laundering laws), legitimate interests (for platform security and fraud prevention), and your consent (for marketing communications).

i8my2 live does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is an absolute commitment. However, there are limited situations where we may need to share your data with certain parties:

• Trusted Third-Party Service Providers: Companies that help us operate the platform — such as payment gateway providers for Touch 'n Go, GrabPay and FPX, gaming software providers, data analytics firms and cloud service providers. All these providers are bound by strict data protection agreements and may only use your data for purposes we specify.
• Legal Authorities: When required by Malaysian law, court order, or a lawful request from law enforcement agencies, regulatory bodies, or financial intelligence units. In such cases, we will disclose only the minimum information necessary.
• Business Acquisition: In the event of a merger, acquisition or sale of business assets, your data may be transferred to the new entity — however, that entity will be bound by a Privacy Policy at least equivalent to the one you are reading, and you will be notified in advance.

i8my2 live continuously invests in advanced cybersecurity infrastructure to protect your personal data and financial information. The technical and organisational security measures we implement include:

• Encryption in Transit: All communications between your browser or app and our servers are protected by TLS 1.3 (Transport Layer Security) — the latest and most secure encryption protocol currently available.
• Data-at-Rest Encryption: Sensitive data stored in our databases — such as identity information and payment details — is encrypted using AES-256, the same standard used by government agencies and leading financial institutions.
• Two-Factor Authentication (2FA): Access to internal systems i8my2 live is secured with 2FA for all staff. Players are also encouraged to enable 2FA on their accounts.
• 24/7 Security Monitoring: Our intrusion detection and prevention systems (IDS/IPS) and security operations centre (SOC) run around the clock to detect and respond to cyber threats in real time.
• Regular Penetration Testing: We conduct regular penetration testing by independent cybersecurity experts to identify and address vulnerabilities before they can be exploited.
• Internal Access Controls: Staff i8my2 live only have access to the data required for their specific role, in accordance with the principle of least privilege.

While we take all reasonable security measures, no system can be guaranteed 100% secure against every cyber threat. You also play an important role in keeping your account safe — use a strong password, do not share your login details, and contact us immediately if you suspect any suspicious activity.

Platform i8my2 live uses cookies and similar tracking technologies to improve user experience, maintain session security, and analyse platform usage. The following are the types of cookies we use:

You can manage your cookie preferences through your browser settings or via the cookie management panel found in your account settings. i8my2 live. Please note that disabling essential cookies may affect the overall functionality of the platform.

i8my2 live retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. Our general data retention guidelines are as follows:

Once the retention period has lapsed, data will be securely deleted or anonymised (with all personal identifiers removed) so it can no longer be linked to any individual. In certain circumstances where an active dispute or ongoing legal investigation exists, we may need to retain the relevant data for a longer period until the matter is resolved.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own privacy policy, you have important rights regarding your personal data at i8my2 live. We respect and facilitate the exercise of all these rights:

To exercise any of the above rights, contact our privacy team at support@i8my2live.net with the subject line "Privacy Request". Please specify which right you wish to exercise and provide sufficient information for us to verify your identity before processing the request. We are committed to responding within 14 calendar days.

Platform i8my2 live is exclusively for individuals aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21.

Should we discover that personal data belonging to a minor has been collected inadvertently — for example, through an account registered using false age information — we will:

• Immediately suspending the account in question while an investigation is carried out.
• Deleting all related personal data as promptly as possible once age verification has been confirmed.
• Returning any legitimate financial balances to the rightful owner of those funds through the appropriate channels.
• Reporting the incident to the relevant authorities where required by law.

If you have reason to believe that a minor has registered or is using the platform i8my2 live, please contact us immediately at support@i8my2live.net. We take the protection of minors seriously and will respond promptly to any such report.

Platform i8my2 live may contain links to third-party websites or services in certain contexts. Our Privacy Policy does not apply to those websites or services.

We encourage you to read the privacy policy of any third-party website you visit. i8my2 live has no control over and is not responsible for the privacy practices or content of those third-party websites.

Third-party service providers integrated with the platform i8my2 live — such as payment gateways for Touch 'n Go, GrabPay and FPX, as well as live casino game providers — each have their own privacy policies. We have verified that these providers meet privacy standards comparable to our own before any integration is carried out.

i8my2 live will update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or new features introduced on the platform. Whenever we make a material change, we will:

• Updating the "Last updated" date at the top of this page.
• Displaying an in-platform notification during your next login session.
• Sending an email to the address registered to your account for highly significant changes.

Continued use of the platform i8my2 live after the update takes effect means you accept the updated Privacy Policy. If you do not agree with any of the changes, you have the right to stop using the platform and request account closure along with deletion of the relevant data, subject to any legal retention obligations.

Previous versions of this Privacy Policy are available upon request from our support team for reference and comparison.

If you have any questions, concerns or requests regarding the Privacy Policy i8my2 live or how we handle your personal data, our team is here to help:

• Dedicated Privacy Email: support@i8my2live.net — use the subject line "Privacy Inquiry" or "Data Rights Request" to ensure your message is routed to the right team promptly.
• Live Chat: Available 24/7 via the chat icon at the bottom right of the platform for general privacy enquiries.
• Response Time: We are committed to providing an initial response within 48 hours and resolving all privacy-related requests within 14 calendar days.
• Language: All privacy communications are available in both Bahasa Melayu and English.

You also have the right to lodge a complaint with the Department of Personal Data Protection (PDPD) Malaysia if you believe that i8my2 live has failed to meet the requirements of PDPA 2010. However, we encourage you to contact us first so we can work to resolve any concerns directly and efficiently.